Policies and FAQs

LET’S KEEP IT CLEAN, FOLKS

Have questions? We have answers. We want to make sure you have a fun and memorable stay while you’re relaxing at the Dunes. Check out our FAQs and policies below.

Still have questions?

DUNES POLICIES

Front Desk Phone Number

You can reach our front desk at:
(269) 857-1401

Check-In Times

Off-season check-in times: Monday–Sunday at 3 pm
Summer check-in: Sundays at 4 pm

Check-Out Times

Check-out is at 11 am all year round.

Pet Policy

We love our furry friends! Our resort is pet-friendly for an additional charge of $40 per night. We only ask that you let us know you’re bringing a pet. Please also be respectful of the resort and your fellow guests. Pets may stay in your room, but they are not allowed in the pool area. Failure to register your pet will result in a $200 fee.

Cancellation Policy

Cancellations must be canceled more than 14 days prior to arrival date will receive a full refund less a $50 fee. Cancellations less than 14 days prior will result in loss of your deposit. July 4th and Labor Day weekend reservations must cancel at least 60 days in advance and will be subject to a $50 fee. Otherwise, the entire deposit will be forfeited.

Bag Policy

Guest safety is our top priority. At The Dunes Resort, we have implemented a bag policy to ensure the comfort, safety, and convenience of our guests and staff. We kindly request that guests adhere to the following guidelines:

To maintain safety around our facilities, we have established size limitations for bags.

POOL AREA:

Approved bags include:
- Totes no larger than 14” x 14”
- Small bags no larger than 5” x 8” x 1”
- Backpacks no larger than 17” x 14” x 8”
Bags exceeding these dimensions will be denied entry into resort areas.
Upon arrival, all bags are subject to search by The Dunes staff.
Bags that are not clear will be subject to additional search.

INSIDE AREA:

Approved bags include:
- Small bags no larger than 5” x 8” x 1”
Backpacks aren’t permitted.
Bags exceeding these dimensions will be denied entry into resort areas.
Upon arrival, all bags are subject to search by The Dunes staff.
Bags that are not clear will be subject to additional search.

For the safety and comfort of all our guests, certain items are prohibited from being brought onto the resort premises. These include weapons, firearms, explosives, illegal substances or drugs, and flammable, hazardous, or toxic materials. Guests are also prohibited from bringing in food and beverages to the pool and public areas.

Please note that guests are responsible for the safety and security of their own belongings. The resort will not be held liable for any loss, theft, or damage to guests’ bags or personal items.

We appreciate your cooperation in adhering to our bag policy. If you have any questions, please reach out to our team.

FAQs

Do you have a minimum stay?

Every weekend might be different, but on busier weekends in July and August, we occasionally require a 3-night minimum. This varies largely depending on the season and entertainment, so please ask us for more information when making your reservation request.

How do I rent a cabana?

Are you looking to rent a Dunes Resort Poolside Cabana? Make a reservation at the front desk or call 269-857-1401.

Weekend rates: $80 per cabana
Weekly rates (M-Th): $30 per cabana
Holiday rates: $200 per cabana (5/23-5/26, 7/3-7/7, 8/29-9/1)

Ask about our Seasonal Package!

Can I smoke or vape at The Dunes?

We abide by the following state law regarding smoking:

Effective May 1, 2010, Michigan ACT NO. 188 Public Acts of 2009 – This Law bans smoking of any type in all public spaces including bars, pool, restaurants, and hotel rooms (which includes all Dunes Resort Bar areas and hotel rooms).

We do not allow vaping. This includes medical and recreational marijuana. There is a $200 penalty for smoking in any room.

When are my payments due?

Your final room payment is due when you check in at the front desk. We accept Visa, MasterCard, American Express, Discover, or cash. There is an ATM on site. You’ll be charged $25 per person per day for occupancy over 2 people per room with an 11% tax added to room rates.

What can I do while staying at the Dunes?

There’s always something going on at the Dunes. Check out our events calendar, grab a bite to eat from the Blue Frog (only open from Memorial Day weekend to Labor Day weekend),shop or dine in Saugatuck, visit the iconic Oval Beach, check out local trails, or pass the time in our pool. We also have private hot tubs located in Cottages 9, 10, 11, 12, and Wiley B. Need suggestions? Ask our front desk about how to have the best time during your stay.

When should I expect a cover charge?

If you’re staying at The Dunes, and it is a Dunes event, you do not pay the cover charge. For non-Dunes events (Hoe Down Weekend, Go-Girl Weekend, Loosends Weekend, and MML), you will pay the cover charge. Prices for cover charge very by the weekend. For additional information, please call the front desk at (269) 857-1401 for more details.